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About Us
Terms Of Use
Privacy Policy
Terms and Conditions
1. These rules apply for all competitions where the prize may have a purchase or deemed value in excess of £100.
2. Unless otherwise stated contestants can enter each competition on smooth radio only once.
3. Unless otherwise stated all contestants must be over 18 years of age.
4. Unless otherwise stated all contestants only one prize per competition is allocated.
5. Unless otherwise stated all contestants chosen are those who have called the station at the advertised time and are chosen at random by the presenter/producer in line with the advertised promotion of the competition.
6. The competition will run until the competition has been completed or has run its course. smooth radio is not obliged to giving the prize away if no winner is found.
7. Unless otherwise stated on air, there is only one prize per competition and all prizes are offered in good faith. It is recognised that at times genuine mistakes can occur. If a mistake has occurred, then the management, in its sole discretion can either award the prize to the person(s) who in their view was the original winner of the competition or alternately ask the contestants to play again on a 'head to head' basis. When instances like this occur, smooth radio will provide the runner up with a prize value not exceeding 25% of the value of the advertised prize.
8. Prizes offered by smooth radio are in most cases provided to the company by a third party or sponsor. At the end of the competition the liability passes from smooth radio to the sponsor for the deliverance of the prize offered. If the sponsor or third party thereafter cannot be deliver the product or prize due to liquidation or similar, smooth radio IS NOT liable for its provision.
9. Employees and relatives of smooth radio or any of the co-sponsors or third party supplier of the competition are not eligible to enter this competition.
10. Smooth radio reserve the right to alter or amend these rules at any time and to suspend the competition or cancel the competition at any time.
11. Unless otherwise stated on air the only telephone number to use for competitions is 0845 345 1004
12. Smooth Radio cannot be held responsible for any loss that may be incurred by listeners attempting to enter competitions.
13. Failure to gain access to competitions due to technical difficulties engaged phone lines or for any other reason is not the responsibility of Smooth Radio
14. Unless otherwise stated on air there is no alternative to the advertised prizes and are strictly non-transferable.
15. All prizes must be claimed within a 3 month period.
16. By entering competitions all contestants agree to be used in publicity, on air promotion and by any means deemed fit for the promotion of the station.
17. Copyright in the on-air broadcast remains the property of smooth radio throughout the world.
18.. No correspondence will be entered into regarding competitions. The Programme Director's decision is final.
19.. If the rules to competitions have been broken or answer has been revealed to contestants by any third party, the prize may be withdrawn.
20. No person or members of their immediate family who has won a competition which has a deemed value in excess £1,000 is permitted to enter another station 'major' promotion for a period of six months.
21. smooth radio reserve the right to ask for identification of any prize winner.
22. Any out of pocket expenses, telephone, room service, upgrades etc. are at the winners own expense
Text Messaging
Text messaging services for smooth radio are managed by GMG Radio Interactive Media. A shortcode number 61004 is available for listeners to contact the station. Any message sent to the station on this number will be charged at 25p plus your standard network sms rate. You will receive a bounceback message for every message you send to the station.
If you send a message to the station with no credit on your phone (applicable to Pay as you Go customers) a bounceback will be submitted to your number, this will remain with your network as pending until the point that you add credit to your account. Upon doing so any pending bounceback messages will be delivered and charged, your credit will then be deducted accordingly.
Due to the nature of telecommunications GMG Radio cannot guarantee a bounceback or receipt of your message. For the same reason there may also be at times a delay in messages being delivered in either direction.
Occasionally GMG Radio may run a competition or campaign where bounceback messages are charged at a higher rate than 25p. In such an event it will be clearly stated on air as to the charge and this will be confirmed in the bounceback message.
If entering a competition on the station via text you must ensure that you have followed the competition entry method exactly as described. GMG Radio accepts no responsibility and cannot guarantee competition entry if you have not addressed your message to the correct number or with an incorrect ‘keyword’ or message format. If it is stated that you must start your message with a specific word then this must be the first word in your message to guarantee competition entry (i.e. if you are told to text RADIO followed by your answer then your message must start RADIO. For the avoidance of doubt if you do send a message saying “My answer is XYZ for the RADIO competition” it will automatically be deemed as void).
If you text after the announced competition closing time then your message may not be included into the competition but it will still be charged. GMG Radio reserves the right to eliminate any entries received after the closing date/time.
By entering a competition by text you agree to the station contacting you via telephone to the number the message was submitted from for the purposes of prize administration and/or on air participation.
GMG Radio cannot control the length of time a message may take to arrive at the station and therefore for the avoidance of any doubt GMG Radio will always work from the time that a message is logged as arriving in our system regardless of when it may have been sent. To avoid confusion or disappointment it is advised to send any competition entries as early into the competition entry period as possible.
Entry to any competition via text message is subject to the standard competition rules, adherence to the published terms and conditions and any competition specific rules that may apply. Both of these can be found on this website or in writing by contacting the station reception directly in writing or by telephone.
GMG Radio will store your message and mobile number within our inbox delivery system in accordance with Data Protection Legislation. Your details will not be used for marketing purposes nor sold or passed onto third parties.
You can subscribe for station updates via text message by sending a message with the word VIP at the start followed by your date of birth and postcode. By doing so you are joining a mailing list that will be used to send you news, offers, competitions and information. This is a paid for subscription service, some messages will be free whilst others will be charged at 25p. To stop any such messages you need to send a message to the shortcode with the word STOP ALL and you will be removed from the mailing list. GMG Radio will not contact you or send you any unsolicited text messages at any other time.
By sending any text messages to the station either as part of a competition entry or just as a general communication you agree to be governed by these terms and conditions.
GMG Radio may require on request, proof of identity as to the rightful ownership of the text number by which a competition winner is sourced.
GMG Radio reserves the right to amend these terms and conditions without prior notice. Any updates will be displayed here on the website.
Any complaints or queries regarding text messaging should be directed to 020 7298 7218.
Copyright Notice and Licence
smooth radio’s Website and the contents of its pages are © Smooth Radio 2007. Reproduction in any form, printing or downloading of part or all of the contents is forbidden save in accordance with the following licence.
Licence to copy for personal use: you may print copies of any item in hard copy provided that it is for your personal use or for use by others in your organization and provided that you do not edit alter amend or delete any part of it or combine it with other material. You may recopy the material to individual third parties for their personal information only if you acknowledge the Smooth Radio Website as the source of the information by including such acknowledgement and the address of the Smooth radio Websites (www.smoothradio.co.uk) in the copy of the material AND you inform the third party that the material may not be copied or reproduced in any way. You may NOT supply the material to any third party for commercial gain.
No part of the Smooth Radio Websites or the contents thereof may be reproduced on or transmitted to or stored in any other Web site or other form of electronic retrieval system, without express written permission
Privacy & legal statement
Privacy policy
At smooth radio we collect information about our users for three main reasons:
1. To help us continually improve the service we offer.
2. To fulfil services such as e-newsletters.
3. To use the details of our users to sell appropriate advertising space on the site
smooth Radio principles
We are absolutely committed to protecting your privacy. Our policy can be summarised in one sentence: We will not share your information with others without your prior consent. We have also established the following four principles:
1. We will continue to invest in good quality security and do our utmost to protect user privacy.
2. We will respect your e-mail privacy, and will send you unsolicited mail from SMOOTH RADIO only if you have agreed to this.
3. We will not pass on any individual user details (including your e-mail address) unless we have your prior consent.
4. Otherwise, we will only share aggregate statistics about our users, sales and traffic patterns with our advertisers.
What information do we collect?
If you register to use the personalised areas of our sites, we will collect some basic information from you. This will include your email address, and, if you choose to supply them, your name, postcode and date of birth.
We also ask some further, voluntary questions so we can gain a clearer understanding of our users. Your responses help us to sell appropriate advertising space.
We collect data listing which of our pages are most frequently visited and by which types of users.
When you enter a contest or other promotional feature, we may ask for personal details and e-mail.
FAQs
How does Smooth Radio protect customer information?
We invest in good quality security and do our upmost to protect user privacy. UK Data Protection Legislation means we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.
Why does Smooth Radio use "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We allow users to choose which region they see, and this information is stored in a Cookie.
Will Smooth Radio disclose the information it collects to outside parties?
Smooth Radio will not sell, trade or rent your personal information to others unless you have given us your permission. With your permission we will only share the information with carefully chosen, reputable and trustworthy third parties. Also, Smooth Radio may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. Smooth Radio follow the relevant legal requirements and use all reasonable precautions to ensure only responsible third parties see the information, however we are not responsible for any breach of security or any actions of any third parties who receive the information, where you have given permission for us to share it with them.
What if you change your policy in future?
Any changes to our policy will be posted here, however, in any case policy changes will not affect your rights under the Data Protection Act
Disclaimer
General disclaimer and conditions of access to the site
Use of and access to this site is subject to the following terms and to the terms of the Copyright Notice and licence below. By entering the site you agree to these terms.
Any legal proceedings arising as a result of content of or use of this site shall be subject to the laws of England and Wales.
Smooth Radio accepts no liability in respect of the content of any third party material appearing on this site or in respect of the content of any other website to which this site may be linked from time to time. Nor does it accept any responsibility for the functionality or otherwise of any software provided by third parties, and used to access features of the site, such as media players or software for accessing sound or data streams. No metatags, hyperlinks or other forms of linkage whatsoever to any other site may be imposed on this site without our express written consent. Smooth Radio makes no warranty in respect of the contents of this Website and accepts no liability for any loss or damage whatsoever and however arising whether directly or indirectly as a result of access to and use of this Website including without limitation acting or failing to act in reliance on any information contained herein. Access to particular areas of this site may be subject to additional terms to which you must consent in order to use those areas.
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